Refund policy
90-Day Rest-Easy Guarantee
We want you to love your Restly. If it isn't the comfort you hoped for, you have 90 days from the day you receive your order to contact us, and we'll make it right.
Return eligibility
To be eligible for a return, your item must be in the same condition you received it, with all included parts (belt, heat and massage pad, extension, hand pump and USB cable), and in its original packaging when possible.
How to start a return
Contact us at restlyco@use.startmail.com before sending anything back. We'll reply with the return instructions. Items sent back without asking us first will not be accepted.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please check your order when it arrives. If an item is defective, damaged or you received the wrong item, contact us right away and we'll fix it at no cost to you.
Exchanges
Contact us before returning your item to ask about exchange options.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies. After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies. After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery.
Refunds
We'll let you know once we receive and inspect your return, and whether your refund was approved. If approved, the refund goes back to your original payment method. Your bank may need a few extra days to post it.
If you don't see your refund within 10 business days after approval, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
To start a return, ask about an exchange or report a damaged item, write to us at restlyco@use.startmail.com