Shipping policy

Thank you for shopping with Restly. This policy explains how we ship your order and what to expect after you buy.

Free Shipping

Every order ships for free. No minimum, no hidden fees.

Order Processing

All orders are processed within 2 to 4 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. You'll get a confirmation email as soon as your order is placed.

Delivery Times

After your order is processed, delivery takes 6 to 12 business days.

Total time from order to your door: about 8 to 16 business days. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, customs or other events outside our control.

Holiday Orders

During the holiday season, carriers get busier. If your Restly is a gift, we recommend ordering early so it arrives on time.

Order Tracking

Once your order ships, we'll email you a tracking number and link. Tracking information may take a few days to update after you receive it. You can also check your order anytime on our Track Your Order page.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom and Spain.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless otherwise stated.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout and shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer's responsibility unless we expressly state at checkout that duties and taxes are prepaid. Customs processing may also affect delivery times.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If checkout states that duties and taxes are prepaid, you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay these charges before or at delivery. Customs processing may also affect delivery times.

Address Accuracy

Please double-check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged or Delayed Packages

If your order is lost, arrives damaged or is delayed, contact us and we'll make it right.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled orders will be processed to the original payment method.

Questions?

Write to us at restlyco@use.startmail.com